Customer Support Representative - phone and chat support (Wichita, KS)

Greenridge Summit Water Authority supplies drinking water and treats wastewater for Wichita and nearby communities, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 142 people based in Wichita. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita, with some flexibility after the first few months. • We reply to every applicant.