Customer Support Representative - phone and chat support (Wichita, KS)

Clearpath Juniper Civic Services supports public agencies in Wichita with budgeting, records and programmes. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 33 people based in Wichita. What you will do • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.