Customer Support Representative - phone and chat support (Wichita, KS)

Greenridge Meridian Banking Services is a regional lender in Wichita with branches and a growing mobile service. We are hiring a Customer Support Representative to take on phone and chat support. We keep decisions close to customers and expect people to explain things plainly. What you will do • Resolve billing and account issues, including loan files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Wichita. • Applications are reviewed on a rolling basis.