Customer Support Representative - phone and chat support (Wichita, KS)

Stonegate Yarrow Banking Services is looking for a Customer Support Representative. The job centres on phone and chat support for fraud alerts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We reply to every applicant.