Customer Support Representative - phone and chat support (Tulsa, OK)

Highbridge Hollow Arts Center runs a venue and education programmes in Tulsa, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Tulsa. • We will tell you what to expect at each step of the hiring process.