Customer Support Representative - phone and chat support (Tulsa, OK)

We are growing our team at Greenridge Bright Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Tulsa. • We reply to every applicant.