Customer Support Representative - phone and chat support (Tulsa, OK)

We are growing our team at Lumen Linden Civic Services Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 86 people based in Tulsa. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tulsa. • We reply to every applicant.