Customer Support Representative - phone and chat support (Tucson, AZ)

We are growing our team at Clearpath Ridge Medical and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 43 people based in Tucson. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.