Customer Support Representative - phone and chat support (Toledo, OH)

Highbridge Rook Water Authority is a public water utility serving the Toledo area, and we need a Customer Support Representative to lead our phone and chat support. Crews and office staff work closely together. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.