Customer Support Representative - phone and chat support (Toledo, OH)

We are growing our team at Summit Linden Legal Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of more than 1,000 people based in Toledo. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Toledo. • We reply to every applicant.