Customer Support Representative - phone and chat support (Toledo, OH)

We are growing our team at Stonegate Sable Markets and adding a Customer Support Representative whose main responsibility will be phone and chat support. We like people who know our customers by name. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pricing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pricing. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Toledo, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.