Customer Support Representative - phone and chat support (Toledo, OH)

Westbrook Beacon Markets is looking for a Customer Support Representative. The job centres on phone and chat support for supplier deliveries, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Toledo. • We reply to every applicant.