Customer Support Representative - phone and chat support (Tampa, FL)

We are growing our team at Ironwood Nest Housing and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including resident services, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • We reply to every applicant.