Customer Support Representative - phone and chat support (Tampa, FL)

Bright Loom Insurance Group provides coverage to households and businesses around Tampa. We are hiring a Customer Support Representative to take on phone and chat support. Claims teams work together and share what they learn. What you will do • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Tampa. • We reply to every applicant.