Customer Support Representative - phone and chat support (Tampa, FL)

We are growing our team at Stonegate Keystone Freight Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.