Customer Support Representative - phone and chat support (Tampa, FL)

Summit Loom Insurance is looking for a Customer Support Representative. The job centres on phone and chat support for premium billing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including premium billing, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with premium billing. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.