Customer Support Representative - phone and chat support (Tampa, FL)

We are growing our team at Bluepeak Beacon Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. Safety and public health guide our decisions. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Full-time, on a regular day shift. • On site in Tampa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.