Customer Support Representative - phone and chat support (Tampa, FL)

Redstone Transit Planning Group is looking for a Customer Support Representative. The job centres on phone and chat support for fare systems, and it would suit someone who likes steady, practical work. You would join a small organisation of about 128 people based in Tampa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • Applications are reviewed on a rolling basis.