Customer Support Representative - phone and chat support (Tampa, FL)

Highbridge Cobalt Medical is looking for a Customer Support Representative. The job centres on phone and chat support for production lots, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production lots, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with production lots. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.