Customer Support Representative - phone and chat support (St. Louis, MO)

We are growing our team at Clearpath Forge Hospitality and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 197 people based in St. Louis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including group events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Full-time, Monday to Friday. • On site in St. Louis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.