Customer Support Representative - phone and chat support (St. Louis, MO)

We are growing our team at Highbridge Meridian Inspection Services Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 327 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in St. Louis, with some flexibility after the first few months. • We reply to every applicant.