Customer Support Representative - phone and chat support (Spokane, WA)

Greenridge Keystone Arts Center Group is looking for a Customer Support Representative. The job centres on phone and chat support for ticketing, and it would suit someone who likes steady, practical work. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.