Customer Support Representative - phone and chat support (Spokane, WA)

We are growing our team at Westbrook Yarrow Freight and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 909 people based in Spokane. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.