Customer Support Representative - phone and chat support (Spokane, WA)

We are growing our team at Northwind Wren Environmental Services Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 98 people based in Spokane. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with collection routes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.