Customer Support Representative - phone and chat support (Spokane, WA)

We are growing our team at Amberfield Drift Facilities Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including work orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.