Customer Support Representative - phone and chat support (Spokane, WA)

We are growing our team at Harborlight Glen Facilities and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supply orders. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Spokane, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.