Customer Support Representative - phone and chat support (Seattle, WA)

We are growing our team at Cedar Manufacturing and adding a Customer Support Representative whose main responsibility will be phone and chat support. Many of our supervisors started on the floor. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.