Customer Support Representative - phone and chat support (Savannah, GA)

Summit Analytics supports public agencies in Savannah with budgeting, records and programmes. We are hiring a Customer Support Representative to take on phone and chat support. Benefits and stability attract long tenure. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.