Customer Support Representative - phone and chat support (San Jose, CA)

Cedar Ember Water Authority is a public water utility serving the San Jose area. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.