Customer Support Representative - phone and chat support (San Jose, CA)

Harborlight Yarrow Civic Services supports public agencies in San Jose with budgeting, records and programmes, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 104 people based in San Jose. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in San Jose. • Applications are reviewed on a rolling basis.