Customer Support Representative - phone and chat support (San Jose, CA)

Clearpath Cobalt Property Management is looking for a Customer Support Representative. The job centres on phone and chat support for maintenance requests, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.