Customer Support Representative - phone and chat support (San Jose, CA)

Rivermark Cedar Banking Services Partners is looking for a Customer Support Representative. The job centres on phone and chat support for branch operations, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with branch operations. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in San Jose. • We reply to every applicant.