Customer Support Representative - phone and chat support (San Diego, CA)

We are growing our team at Clearpath Hollow Transit Planning and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in San Diego. • Applications are reviewed on a rolling basis.