Customer Support Representative - phone and chat support (San Diego, CA)

Highbridge Meadow Medical is a San Diego company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on phone and chat support. Documentation is part of the craft. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in San Diego. • Applications are reviewed on a rolling basis.