Customer Support Representative - phone and chat support (San Diego, CA)

We are growing our team at Fernwood Meridian Foods and adding a Customer Support Representative whose main responsibility will be phone and chat support. We like people who take pride in what they make. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with sanitation schedules. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in San Diego. • Applications are reviewed on a rolling basis.