Customer Support Representative - phone and chat support (San Diego, CA)

We are growing our team at Lumen Transit Planning Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 174 people based in San Diego. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Full-time, Monday to Friday. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.