Customer Support Representative - phone and chat support (Salt Lake City, UT)

We are growing our team at Highbridge River Press Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Salt Lake City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.