Customer Support Representative - phone and chat support (Salt Lake City, UT)

Westbrook Pine Water Authority supplies drinking water and treats wastewater for Salt Lake City and nearby communities, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Salt Lake City, with some flexibility after the first few months. • We reply to every applicant.