Customer Support Representative - phone and chat support (Sacramento, CA)

Highbridge Linden Inspection Services Group is looking for a Customer Support Representative. The job centres on phone and chat support for scheduling, and it would suit someone who likes steady, practical work. You would join a small organisation of about 128 people based in Sacramento. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, Monday to Friday. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.