Customer Support Representative - phone and chat support (Rochester, NY)

Silverline Cross Legal Group is a Rochester practice with attorneys, paralegals and client-service staff. We are hiring a Customer Support Representative to take on phone and chat support. We are a close group and share the work. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing records, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Rochester, with some flexibility after the first few months. • We reply to every applicant.