Customer Support Representative - phone and chat support (Richmond, VA)

Clearpath Vista Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for meter reading, and it would suit someone who likes steady, practical work. You would join a small organisation of about 68 people based in Richmond. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.