Customer Support Representative - phone and chat support (Richmond, VA)

Nova Bright Financial provides savings, lending and payment services from Richmond, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 529 people based in Richmond. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Richmond, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.