Customer Support Representative - phone and chat support (Richmond, VA)

Nova North Property Management is looking for a Customer Support Representative. The job centres on phone and chat support for vendor invoices, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Richmond. • We reply to every applicant.