Customer Support Representative - phone and chat support (Reno, NV)

Silverline Harbor Legal Group provides legal services in Reno across employment, housing and small-business law, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 305 people based in Reno. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with intake forms. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Reno. • Applications are reviewed on a rolling basis.