Customer Support Representative - phone and chat support (Reno, NV)

We are growing our team at Amberfield Stone Banking Services and adding a Customer Support Representative whose main responsibility will be phone and chat support. We promote from within and train well. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with card disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Reno. • We will tell you what to expect at each step of the hiring process.