Customer Support Representative - phone and chat support (Reno, NV)

Amberfield Ashton Transit Planning plans bus and rail service for cities around Reno. We are hiring a Customer Support Representative to take on phone and chat support. We like people who ride the bus and notice when things do not work. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Reno. • We reply to every applicant.