Customer Support Representative - phone and chat support (Reno, NV)

We are growing our team at Stonegate Bridge Transit Planning and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 50 people based in Reno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Reno. • Applications are reviewed on a rolling basis.