Customer Support Representative - phone and chat support (Reno, NV)

Clearpath Bright Press produces print and digital publications in Reno, and we need a Customer Support Representative to lead our phone and chat support. Many of us have been here for ten years or more. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including paper stock, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with paper stock. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Reno. • Applications are reviewed on a rolling basis.