Customer Support Representative - phone and chat support (Reno, NV)

We are growing our team at Silverline Drift Civic Services Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 14 people based in Reno. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Reno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.