Customer Support Representative - phone and chat support (Reno, NV)

Bright Wilder Property Management Partners is a Reno property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno. • We will tell you what to expect at each step of the hiring process.